May 1, 2012
To My Patients,
I am writing to inform you that after 28 years, I will be retiring from clinical practice on June 1, 2012 as I have been recruited to an administrative position within the Government.
Dr. Tricia Greene will assume the care of my existing patients at New York Urological Associates, PC. I first met Dr. Greene when she was a research scholar at Rockefeller University. She tells me that I influenced her to take a serious look at urology as a career at that time. Dr. Greene did her undergraduate work at Cornell, and is a graduate of Albany Medical College. Dr. Tricia Greene received her Urology training under the tutelage of one of my former laparoscopy-endourology fellows at the University of Connecticut and then completed a coveted Urologic Robotic and Laparoscopic fellowship in Rochester. She has been in practice in New Jersey for 3+ years. We have successfully recruited her to join our group at New York Urological Associates, PC.
I am very pleased that Dr. Greene is able to take over the care of all my patients. I am very confident that you will find her to be professional, considerate, well trained and very responsible in providing you excellent urological care. Dr. Greene will see patients at our 880 Fifth Avenue office where your health records will reside.
It has been an honor and a pleasure to have had your support and trust in allowing me to care for your urological needs all these years. I leave you in the very capable and experienced hands of Dr. Greene and my colleagues at New York Urological Associates, PC. They will work hard to improve your health and well being.
I am most appreciative for your trust and support over the years. I now move on to my next endeavor, knowing that you will be in very capable and caring hands.
R. Ernest Sosa, MD
hi, still working on interconnectivity
Keep an eye on this page, we will be adding information.
Through the years, we have encountered several issues related to insurance participation and patients disappointment. These items are as disappointing to us as they are to our patients. Our office has a very strict policy on insurance participation and non participation. This policy is applied to all our population. To avoid uncomfortable scenes at the time of service, our staff tries its best to review eligibility, benefits and network status for all patients in the schedule. This we try to do at least 2 days in advance. Doing it with any further advance is detrimental since the schedule changes and some insurance updates take place at the last minute. We strive to make the patient experience as painless as possible, but at times it doesn’t materialize.
At times we dont receive the correct or complete insurance information when the appointment is made. We are promised by the patient or whomever makes the appointment that they will call back to provide the insurance information. At times they do, but more ofthen than not, no one calls us back. Our staff will try to call most of our patients who are missing insurance information. Unfortunately, they will end up going into voicemail and as you can guess, no call backs in time for the appointment.
This type of situation is fairly common, but not the majority of our experience. However, it makes for a bad situation at the time of service. It also creates tension just before the appointment since at times this does not allow a patient with insurance conflicts to solve them. We stress the need to obtain insurance information when the appointment is made. We stress the need to have correct information at hand. There are always situations where that is not possible or our patients do not cooperate. This non cooperation is mostly caused by the patient not understanding what heir role is in this whole insurance setup business.
It is quite unfortunate and not worth the bad experience. Kindly have all your information handy when making your appointment and work with us if there are issues.